Our Mission/ About US

Meet Jason & Elizabeth Plein: Veteran-Owned Restoration Excellence

Jason Plein: From Military Service to Restoration Leadership

Jason’s military service in the U.S. Army instilled core values. These values define how Restoration 1 of Avondale operates today. We prioritize integrity, attention to detail, and rapid response. We maintain an unwavering commitment to completing the mission.

After transitioning from active duty, Jason found his calling. The restoration industry became his new field of service. His military principles make a critical difference here. Families and businesses need these values during their worst moments.

Over the past 15+ years, Jason has built comprehensive expertise. He masters every aspect of property restoration. His skills include emergency water extraction and fire cleanup. He handles complex mold remediation and complete reconstruction.

What started as a career became a mission. Jason provides Arizona homeowners and businesses with trustworthy restoration services. Every service is backed by the highest industry certifications. Each project is delivered with military precision.

Elizabeth Plein: Master Restorer with 20+ Years of Excellence

Elizabeth Plein brings over two decades of specialized expertise to Restoration 1 of Avondale as co-owner and Master-certified restoration professional. Since beginning her restoration career in 2000, Elizabeth has dedicated herself to mastering the science and art of water damage restoration and fire recovery, earning two prestigious IICRC Master-level certifications that place her among the elite professionals in the restoration industry.

Elizabeth’s two decades in the restoration industry span thousands of successful projects across residential and commercial properties throughout Arizona. Her experience covers the full spectrum of water and fire restoration challenges:

Water Damage Expertise:

• – Emergency response to burst pipes, appliance failures, and plumbing disasters
• – Monsoon season flooding and roof leak mitigation
• – HVAC condensation problems and air conditioning overflow
• – Sewage backup cleanup and contaminated water remediation
• – Multi-story water intrusion and complex moisture mapping
• – Hidden moisture detection using thermal imaging and advanced moisture meters
• – Structural drying in Arizona’s unique climate conditions
• – Mold prevention through proper drying protocols
• – Insurance coordination and detailed damage documentation

Fire & Smoke Restoration Expertise:

– Coordination with contractors for complete property restoration

– Complete fire damage assessment from minor kitchen fires to extensive structural damage

– Smoke residue identification and specialized cleaning protocols

– Content restoration including furniture, electronics, documents, and personal belongings

– Odor elimination using advanced deodorization techniques and equipment

– Soot removal from various surfaces including porous and non-porous materials

– HVAC system cleaning to remove smoke contamination

– Structure cleaning and preparation for reconstruction

Understanding Arizona’s Unique Challenges

Elizabeth’s 20+ years working specifically in Arizona have given her invaluable insight into the restoration challenges unique to our desert climate and construction methods. She understands how Arizona’s extreme temperature variations affect building materials, how monsoon season creates specific vulnerabilities in homes and businesses, how evaporative cooler systems can introduce moisture problems, how roof tile construction responds to water intrusion differently than traditional roofing, and how the dry climate can both help and hinder restoration efforts depending on the situation.

This Arizona-specific expertise means Elizabeth can anticipate challenges before they become problems, identify hidden damage other restorers might miss, and implement restoration strategies proven effective in our unique environment.

Technical Mastery and Continuing Education

Maintaining Master-level IICRC certifications requires ongoing education, staying current with evolving restoration technologies, and continued demonstration of advanced skills. Elizabeth regularly participates in industry training, stays updated on the latest equipment and techniques, maintains knowledge of current building codes and restoration standards, and ensures Restoration 1 of Avondale employs the most effective and efficient restoration methods available.

Her technical expertise includes:

• – Advanced moisture detection using thermal imaging cameras and pin-type/pinless moisture meters
• – Psychrometric calculations for optimal drying strategies
• – Equipment selection and placement for maximum efficiency
• – Air quality monitoring during restoration
• – Proper containment techniques to protect unaffected areas
• – Documentation procedures that meet insurance requirements
• – Project management from emergency call through final inspection

Insurance Industry Expertise

Elizabeth’s two decades in restoration include extensive experience working with insurance companies, adjusters, and policyholders navigating the claims process. She understands insurance policy language, knows how to document damage for claims approval, communicates effectively with adjusters to ensure proper scope recognition, and advocates for property owners to receive fair coverage for necessary restoration work.

This insurance expertise means Restoration 1 of Avondale clients benefit from professional documentation, clear communication with their insurance carriers, and knowledgeable guidance through what can often be a confusing and stressful claims process.

Commitment to Customer Care

Beyond technical expertise, Elizabeth brings a deep commitment to customer service that recognizes restoration work involves more than just fixing physical damage. When families face flooding in their homes or businesses deal with fire damage, they’re experiencing stress, disruption, and often emotional trauma. Elizabeth’s approach prioritizes:

• – Clear, honest communication throughout the restoration process
• – Respect for clients’ property and living situations
• – Transparency about timelines, costs, and what to expect
• – Coordination with other trades and contractors as needed
• – Follow-through to ensure client satisfaction
• – Availability to answer questions and address concerns

A Powerful Partnership in Restoration

Together, Jason and Elizabeth form a restoration leadership team that’s rare in the industry. While many restoration companies rely on a single expert or rotate project managers. Restoration 1 of Avondale offers clients the combined expertise of two Master-certified professionals with complementary specializations:

• – Jason’s expertise: Medical mold remediation, indoor air quality assessment, mold remediation for sensitized individuals, asbestos abatement, and reconstruction
• – Elizabeth’s expertise: Water damage restoration, fire and smoke cleanup, emergency mitigation, structural drying, and insurance coordination

This partnership means every project benefits from multiple decades of experience. You gain access to diverse restoration expertise from both owners.

You might be facing water damage that requires Elizabeth’s Master Water Restorer knowledge. Perhaps you’re dealing with fire loss demanding her fire and smoke expertise. Maybe mold contamination requires Jason’s specialized medical mold certifications.

Whatever the challenge, you have direct access to Master-level professionals. You won’t get technicians learning on your property.

Combined Certifications That Set the Standard

Jason and Elizabeth hold some of the restoration industry’s most demanding certifications. Credentials that represent thousands of hours of training, testing, and real world application:

Jason’s Certifications:

IICRC Triple Master Designation

Jason has achieved Master-level certification in three separate IICRC disciplines, Master Water Restorer, Master Fire and Smoke Restorer and Master Textile Cleaner. A rare accomplishment that places him among the top restoration professionals nationwide. This elite designation requires extensive continuing education, documented project experience, and demonstrated mastery of advanced restoration techniques.

IICRC Mold Remediation Specialist (MRS)

Jason holds the IICRC Mold Remediation Specialist (MRS) certification, representing the highest level of professional mold remediation expertise. This advanced credential requires extensive training in microbiology, building science, and the IICRC S520 Standard, the industry’s gold standard for safe mold removal. As an MRS-certified specialist, Jason brings scientific understanding and technical precision to every mold project, with specialized expertise in medical grade remediation for immunocompromised individuals and CIRS patients.

IICRC Trauma and Crime Scene Technician (TCST)

Specialized certification spanning biohazard remediation, bloodborne pathogen safety, and crime scene cleanup, while also providing compassionate restoration services during traumatic events.

NORMI Certified Indoor Air Quality/Mold Assessor

Jason’s NORMI certification enables him to conduct comprehensive mold inspections, air quality testing, and moisture assessments that identify contamination sources others might miss. This credential is essential for accurately diagnosing mold problems and developing effective remediation strategies.

NORMI Certified Mold Remediator

Beyond assessment, Jason holds active certification in mold remediation techniques, ensuring proper containment, removal, and prevention protocols that protect both occupants and property.

NORMI Certified Remediator for Sensitized Individuals (NCRSI)

This specialized credential sets Jason apart in Arizona’s unregulated restoration market. NCRSI certification means Jason has advanced training in working with CIRS patients, immunocompromised individuals, and chemically sensitive clients who require medical grade remediation protocols. This certification demonstrates Jason’s understanding of how mold illness affects vulnerable populations and how to implement stricter remediation standards that protect their health.

Arizona ROC Licensed Contractor (CR-61)

Jason holds Arizona Registrar of Contractors licensing for both commercial and residential remodeling,. Demonstrating comprehensive understanding of building sciences, construction methods, and structural systems. This credential provides essential knowledge for identifying hidden damage, understanding how water and fire affect different building materials and systems, recognizing structural vulnerabilities during restoration assessment, and ensuring all restoration work maintains building code compliance and structural integrity.

AHERA Certified Asbestos Supervisor

EPA-mandated certification for supervising asbestos abatement projects. Ensuring regulatory compliance and safe removal practices that protect workers and occupants from dangerous asbestos exposure.

Elizabeth’s Certifications:

IICRC Master Water Restorer

Elizabeth’s Master Water Restorer certification represents the highest level of expertise in water damage restoration. This Master designation requires extensive knowledge of water extraction techniques, structural drying science, moisture detection technology, and restoration of water-damaged materials. With this credential, Elizabeth brings expert-level understanding of how water behaves in Arizona’s unique climate and building materials.

IICRC Master Fire & Smoke Restorer

Elizabeth’s Master Fire & Smoke Restorer certification demonstrates elite-level expertise in fire damage assessment, smoke residue removal, odor elimination, and restoration of fire-damaged structures and contents. This Master credential means Elizabeth understands the complex chemistry of smoke damage, specialized cleaning techniques for different materials, and proven methods for eliminating persistent smoke odors that lesser-trained technicians often miss.

IICRC Trauma and Crime Scene Technician (TCST)

Specialized certification spanning biohazard remediation, bloodborne pathogen safety, and crime scene cleanup, while also providing compassionate restoration services during traumatic events.

AHERA Certified Asbestos Supervisor

EPA-mandated certification for supervising asbestos abatement projects. Ensuring regulatory compliance and safe removal practices that protect workers and occupants from dangerous asbestos exposure.

Why Certifications Matter in Unregulated Arizona

In Arizona, anyone can claim to be a “mold remediator” or “restoration specialist” without oversight or enforcement. Jason and Elizabeth’s commitment to maintaining the highest industry certifications and keeping them current through ongoing education, provides clients with verified expertise and accountability that casual contractors simply cannot offer.

For clients facing standard restoration needs, the Pleins’ combined five Master-level IICRC certifications ensure proper techniques, equipment, and protocols. For Clients with mold sensitivities, CIRS, or compromised immune systems. Jason’s NCRSI certification can be the difference between safe remediation and a health crisis. In water damage emergencies, Elizabeth’s Master Water Restorer expertise ensures thorough drying that prevents hidden moisture problems. For fire loss, her Master Fire & Smoke Restorer knowledge guarantees complete smoke residue removal and odor removal.

40+ Years of Combined Experience

Together, Jason and Elizabeth bring over 40 years of combined restoration experience to every project:

Elizabeth’s 20+ Years:

• – Thousands of water damage projects from minor leaks to catastrophic flooding
• – Extensive fire and smoke restoration experience across residential and commercial properties
• – Expert structural drying and moisture management in Arizona’s unique climate
• – Insurance coordination and claims documentation expertise
• – Emergency response and rapid mitigation to minimize damage

Jason’s 15+ Years:

• – Complex mold remediation for standard and medically sensitive environments
• – Medical mold remediation for CIRS patients and immunocompromised individuals
• – Indoor air quality assessment and testing
• – Asbestos abatement in older Arizona properties
• – Complete reconstruction and remodeling post-restoration

This combined depth of experience means the Pleins and their team have encountered virtually every restoration scenario Arizona properties face. They know how monsoon moisture affects desert homes, how Arizona’s temperature extremes impact building materials, how to address challenges unique to our state’s climate and construction methods, and how to restore properties completely—not just superficially.

A Veteran-Owned Business Built on Service

When you call Restoration 1 of Avondale, you’re working with a team led by owners who understand service, accountability, and follow through. Because Jason’s military background is combined with Elizabeth’s 20+ years of restoration mastery, we show up when we say we will. Moreover, we communicate clearly throughout the process, and ultimately, we complete every project to the highest standards.. No shortcuts and no excuses.

Serving Arizona Families and Businesses

Jason and Elizabeth established Restoration 1 of Avondale to serve the communities where we live. Avondale, Goodyear, Tolleson, Litchfield Park, Phoenix, and throughout Maricopa County. We’re not a distant corporate operation dispatching crews from out of state. We’re your neighbors, and we take pride in providing our community with restoration services that combine military grade reliability, Master-level certifications, and genuine care for the people we serve.

You might face a middle of the night plumbing disaster. Perhaps you’ve discovered dangerous mold affecting your family’s health. Or maybe you’re recovering from fire damage. Jason and Elizabeth’s commitment remains constant. They respond rapidly and work with integrity. They deliver excellence and restore your property and peace of mind.

Why Choose Restoration 1 of Avondale:

When you work with us, you benefit from:

• – Five Master-level IICRC certifications between two owners actively involved in your project
• – 40+ years of combined restoration experience across all damage types
• – Specialized medical mold remediation capabilities for vulnerable populations
• – Veteran-owned commitment to service, integrity, and mission completion
• – Direct owner involvement is what you will receive, compared to being passed to inexperienced technicians.
• – Arizona ROC licensing demonstrating comprehensive understanding of building sciences, construction methods, and structural systems
• – 24/7 emergency response with rapid deployment throughout Maricopa County
• – Transparent communication and insurance coordination throughout your project

Contact Jason and Elizabeth at Restoration 1 of Avondale

Available 24/7 for emergencies: (623) 294-2716
Email: Elizabeth.plein@restoration1.com
Arizona ROC License: #356449
IICRC Certified Firm: #70018241